Returns & Refund Policy
1. Overview
Welcome to stockclear.com.au, operated by Stock Clear (ABN 38 9651 013 431). We value your satisfaction and are committed to compliance with Australian Consumer Law. This Returns and Refund Policy outlines your rights, our responsibilities, and the procedures for handling returns and refunds. By purchasing from our website, you agree to the terms set out below.
2. Change of Mind Returns
As a clearance-based store offering heavily discounted products, we do not generally accept returns for change of mind. Please choose carefully before placing your order.
3. Faulty, Damaged, or Incorrect Items
– If you receive an item that is faulty, damaged during transit, or incorrect, you are entitled to a refund, replacement, or repair in accordance with the Australian Consumer Law.
– You must notify us within 7 days of delivery by emailing [email protected] and include your order number, description of the issue, and photos where applicable.
– We will assess your claim and respond with instructions, which may include returning the product for inspection or disposal based on the situation.
4. Return Eligibility
– To be eligible for a return, the item must be unused, in its original condition, and with all packaging, accessories, and documentation included.
– Items that are returned in a used or damaged condition due to customer misuse may not be eligible for a refund.
5. Non-Returnable Items
– Certain items may be sold as “Final Sale” or “As Is – No Returns,” and these items will not be eligible for return unless they are faulty or not as described.
– Personal use items such as underwear, opened hygiene products, or perishable goods cannot be returned due to safety reasons unless faulty.
6. Return Costs
– If the return is due to our error (e.g. incorrect or faulty product), we will cover the cost of return shipping.
– For approved returns not related to product fault or error, the buyer may be responsible for return shipping costs unless otherwise stated.
7. Refund Process
– Refunds are processed back to your original payment method within 5–10 business days once the return has been received and assessed.
– We will notify you by email when your refund has been approved and issued.
– Shipping fees are non-refundable except where required by law.
8. Exchanges
– We do not offer direct exchanges. If you wish to exchange an item, you must return the original (if eligible) and place a new order for the desired product.
9. Consumer Guarantees
This policy does not limit or replace your rights under the Australian Consumer Law. You are entitled to a refund or replacement if a product fails to meet acceptable quality, is not fit for purpose, or is not as described.
10. Contact Us
If you have questions or need help with a return or refund, please contact us at:
– Email: [email protected]
– Business Hours: Monday to Friday, 9am – 4pm AEST
11. Changes to This Policy
We may update this Returns and Refund Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.
12. Acknowledgment
By purchasing from Stock Clear, you acknowledge that you have read, understood, and agreed to this Returns and Refund Policy.
Last updated: 07 June 2025