Privacy Policy
1. Overview
Welcome to stockclear.com.au, operated by Stock Clear (ABN 38 9651 013 431). We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website or services.
2. Information We Collect
– Name, email address, phone number, and postal address
– Billing and delivery details when placing an order
– Order history, including items purchased and payment method (processed via secure third parties)
– Technical data such as IP address, device type, browser, and referring pages
– Website usage data collected via cookies and similar tracking tools
3. How We Collect Your Information
– When you place an order, subscribe to our mailing list, or contact us directly
– Through cookies and third-party tools when you interact with our website
– Through integrations with services such as Google Analytics, PayPal, or Sendle
4. Why We Collect and Use Your Information
– To process, confirm, and ship your orders
– To communicate with you about your purchases and customer service inquiries
– To improve the performance, security, and user experience of our website
– To send marketing communications when you have opted in
– To comply with legal obligations and protect against fraud
5. Sharing Your Information
– We do not sell or rent your personal information
– We may share your data with trusted third-party providers for essential business services, including:
– Payment gateways (e.g. PayPal)
– Delivery couriers (e.g. Sendle)
– Email marketing and analytics platforms (e.g. Mailchimp, Google Analytics)
– All third parties are required to adhere to privacy standards equal to or greater than our own
6. Cookies and Tracking Technologies
– Our website uses cookies and related technologies to improve your shopping experience
– These cookies help us remember your preferences, track site usage, and deliver relevant advertising
– You can disable cookies through your browser settings, but doing so may impact site functionality
7. Data Security
– We implement administrative, physical, and digital safeguards to protect your personal data
– Our website is SSL secured and hosted on a trusted Australian-based platform
– Payment data is never stored by us and is handled by PCI-compliant third-party providers
8. Access and Correction
– You have the right to request access to, or correction of, your personal information
– Please email us at [email protected] and we will respond within 5 business days
– We may require you to verify your identity before releasing any information
9. Data Retention
– We retain your data for as long as necessary to fulfil orders, comply with legal obligations, or resolve disputes
– When no longer needed, we securely destroy or anonymise your personal information
10. International Data Transfers
– Some of our service providers may store or process data overseas
– In these cases, we ensure appropriate safeguards are in place to protect your privacy rights
11. Your Rights and Choices
– You have the right to access your data, request corrections, and opt out of marketing communications
– To unsubscribe from emails, click the “Unsubscribe” link in any of our newsletters
– You can also block cookies via your browser or opt out of personalised ads via third-party tools
12. Complaints
If you have concerns about how we have handled your personal information, please contact us. If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or regulatory requirements. The latest version will always be published on our website with a revised effective date.
14. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
– Email: [email protected]
– Business Hours: Monday to Friday, 9am – 4pm AEST
Last updated: 07 June 2025