Returns & Refund Policy

1. Return and Refund Policy Overview

Welcome to stockclear.com.au, operated by Stock Clear, with Australian Business Number (ABN) 38 9651 013 431. We value your satisfaction and want you to have a positive shopping experience. This Returns and Refund Policy outlines the procedures for returning products and requesting refunds. Please read this policy carefully before making a purchase.

2. Eligibility for Returns and Refunds

– You may be eligible for a return and refund if you have received a damaged, defective, or incorrect product.
– Returns and refunds are subject to our evaluation and compliance with the terms outlined in this policy.
– Certain items may be marked “As Is – No Returns or Refunds” which are not eligible for any refund.

3. Return Procedures

– To initiate a return, please contact our customer service team within 7 days of receiving the product. You can reach us at [email protected].
– Provide your order number, a description of the issue, and relevant photos if applicable.
– Our customer service team will provide you with return instructions and a Return Authorization Number (RAN), which is required for processing your return.

4. Return Conditions

– Products must be returned in their original condition, including all packaging, accessories, and documentation.
– The RAN must be clearly marked on the outside of the return package.
– Returns must be shipped to the address provided by our customer service team.

5. Evaluation and Approval

– Once we receive your returned product, our team will assess its condition and verify the reason for the return.
– If your return is approved, we will process your refund according to the original payment method.

6. Refund Processing

– Refunds will be processed within 10 business days from the approval of the return.
– The refund amount will include the product price and any applicable taxes, but shipping fees are non-refundable.
– Refunds may take additional time to appear in your account depending on your financial institution’s processing times.

7. Exclusions

– We do not accept returns for products that have been used, damaged due to misuse, or are not in their original packaging.
– Returns for personalized or customized products are only accepted in cases of damage or defect.

8. Exchange Policy

– We currently do not offer direct exchanges. If you wish to exchange a product, you should follow the return process outlined in this policy and place a new order for the desired product.

9. Contact Us

If you have any questions, concerns, or requests related to our Returns and Refund Policy, please contact our customer service team at:

– Email: [email protected]

10. Policy Changes

We may update this Returns and Refund Policy from time to time. Any changes will be posted on our website with a revised effective date.

11. Acknowledgment

By making a purchase from Stock Clear, you acknowledge that you have read, understood, and agree to be bound by this Returns and Refund Policy.

Last updated: 20 Aug 2023